Terms and Conditions

1. Introduction

Welcome to WizBay, a next-generation flash-sales e-commerce marketplace owned and operated by WizBay Holding Ltd, a company registered in the Republic of Cyprus, with affiliated entities in Greece and Hong Kong (the “WizBay Group”).

These Terms and Conditions (“Terms”) govern your access to and use of:

• wizbay.com – for buyers and users
  
  

• sellercentral.wizbay.com – for verified Sellers and business users
  
  

• All related services, including mobile apps, APIs, logistics integrations, and dispute resolution tools (collectively, the “Platform”).
  
  

By using the Platform in any capacity—whether as a Buyer, Seller, or visitor—you agree to be bound by:

• These Terms
  
  

• Our Privacy Policy
  
  

• Any linked policies (including the Returns & Disputes Policy, Seller Central Agreement, and Payment & Payout Policy)
  
  

If you do not agree to these Terms, you may not use the Platform.

WizBay is a marketplace operator, not a retailer or seller of record. All transactions are between Buyers and third-party Sellers, and WizBay’s role is limited to providing infrastructure, payment facilitation (via Stripe), logistics coordination (via AfterShip), and dispute support.

WizBay reserves the right to update these Terms at any time. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

WizBay currently operates in Greece and Cyprus, with expansion planned across the EU, UAE, and MENA region.

2. Definitions

The following terms shall have the meanings set forth below when used throughout these Terms:

• WizBay: Refers to WizBay Holding Ltd and its affiliates.
  
  

• Platform: All websites, mobile apps, APIs, and tools operated by WizBay, including wizbay.com and sellercentral.wizbay.com.
  
  

• User: Any individual or legal entity who accesses or uses the Platform, including both Buyers and Sellers.
  
  

• Buyer: A User who browses, purchases, or receives goods via the Platform.
  
  

• Seller: An individual or business entity that is registered, approved, and actively listing products on the Platform through Seller Central.
  
  

• Flash Sale: A time-limited promotional campaign in which selected Sellers offer discounted products for a limited quantity or time.
  
  

• Order: A confirmed purchase transaction between a Buyer and Seller through the Platform.
  
  

• Account: A registered user profile—either Buyer or Seller—used to access Platform services.
  
  

• Payout: The amount released to a Seller upon successful delivery, after deduction of any platform commissions or fees.
  
  

• Dispute: A formal Buyer-initiated complaint relating to an Order (e.g. non-delivery, item defect), opened through the WizBay Resolution Center.
  
  

• Goodwill Refund: A refund issued by WizBay from its own funds in rare, exceptional circumstances, not guaranteed or binding for future cases.
  
  

• Courier Partner: Any third-party logistics company integrated via AfterShip, including DHL, ACS, ELTA, and others.
  
  

• Business Day: Any weekday excluding public holidays in Cyprus or Greece.

3. Account Registration & Eligibility

3.1 Eligibility Criteria

To use the WizBay Platform, you must meet the following eligibility requirements:

• Buyers must be at least 18 years old or the legal age of majority in their jurisdiction. By registering, you confirm that you have the legal capacity to enter into binding contracts.
  
  

• Sellers may register as either:
  
  

  • Individuals using valid government-issued identification, or
    
    

  • Registered business entities (e.g., sole proprietorships, companies, or partnerships) with a valid company registration number, tax ID, and relevant business licenses.
    
    

All Sellers must comply with applicable laws in their selling jurisdiction and may be required to provide supporting documentation upon request. WizBay reserves the right to approve or reject seller applications at its sole discretion.

3.2 Account Creation

To access and use the Platform, Users must create an account by providing:

• A valid email address and secure password
  
  

• Accurate and complete personal or business details
  
  

• Verification documents as required based on the account type
  
  

You are solely responsible for safeguarding your login credentials and for all activity conducted through your account. You agree to notify WizBay immediately if you suspect any unauthorized use.

3.3 Role-Specific Accounts & Onboarding

• Buyers may begin browsing and placing orders after completing a basic registration.
  
  

• Sellers must apply through Seller Central, complete all required onboarding steps, and be formally approved by WizBay before they can list products or receive payouts.
  
  

The onboarding process may include:

• Identity verification (e.g., national ID, passport)
  
  

• Tax and banking information
  
  

• Business documentation and utility bills
  
  

• Phone or email confirmation
  
  

• Additional KYC or regional compliance requirements
  
  

By applying to become a Seller, you agree to follow all onboarding instructions and submit accurate information. Additional Seller-specific terms may apply, including the Seller Central Agreement, Commission & Payout Policy, and Product Listing Guidelines.

3.4 Account Suspension & Termination

WizBay may suspend or terminate your account without prior notice if:

• False, misleading, or fraudulent information is provided
  
  

• You engage in any abusive, illegal, or prohibited activity
  
  

• You violate these Terms or any other linked policies
  
  

Open orders, disputes, and pending payouts will be assessed case-by-case upon suspension or closure.

4. Platform Overview & Scope

WizBay is a next-generation flash-sales e-commerce marketplace that enables verified Sellers to offer limited-time product deals to Buyers through a centralized digital platform. The Platform includes both public-facing services (wizbay.com) and a seller portal (sellercentral.wizbay.com).

4.1 WizBay as Marketplace Operator

WizBay acts solely as a technology facilitator. We:

• Do not own, sell, or warehouse products listed by third-party Sellers (unless explicitly labeled as “Sold by WizBay”),
  
  

• Are not a party to the sales contract between Buyers and Sellers,
  
  

• Do not issue invoices, guarantees, or product warranties on behalf of Sellers.
  
  

The contract of sale is directly between the Buyer and the Seller. Sellers are fully responsible for the quality, legality, delivery, and after-sale support of their products.

📎 See also: Seller Responsibilities, Disputes & Refunds, Limitation of Liability

4.2 Platform Functions Provided by WizBay

We provide:

• Product listing and flash-sale tools for Sellers,
  
  

• Buyer checkout and order management systems,
  
  

• Payment processing via Stripe (see Section 6),
  
  

• Shipping integration and tracking via AfterShip, which connects with:
  
  

  • DHL
    
    

  • ACS
    
    

  • ELTA (Hellenic Post)
    
    

  • and other regional couriers,
    
    

• Dispute resolution support and platform-level refund logic.
  
  

Some services may be subject to additional agreements or regional limitations.

4.3 Platform Access & Availability

While we aim for 24/7 platform availability, access may be limited due to:

• Scheduled maintenance or upgrades,
  
  

• Technical faults or server issues,
  
  

• Abuse, fraud detection, or account misuse,
  
  

• Compliance with legal obligations or force majeure events.
  
  

WizBay reserves the right to suspend, modify, or terminate any service or account at its sole discretion.

4.4 Third-Party Services & Legal Scope

WizBay integrates external services to improve performance and compliance, including but not limited to:

• Stripe for payment authorization, settlement, and payout withholding (see Section 6),
  
  

• AfterShip for courier coordination, shipment tracking, and delivery status updates (see Section 7),
  
  

• Regional and international courier services (via AfterShip), such as DHL, ACS, ELTA, and others.
  
  

Use of these services is governed by their respective terms and privacy policies. WizBay disclaims responsibility for third-party service interruptions or errors.

4.5 Geographic Availability

WizBay currently operates in:

• Greece
  
  

• Cyprus
  
  

Expansion to additional EU markets, the United Arab Emirates, and the MENA region is planned. Service availability may vary by country, including payment options, couriers, and legal terms.

5. User Roles & Responsibilities

By using the WizBay Platform, you agree to act in good faith and comply with all applicable laws, these Terms, and any additional policies that may apply based on your role as a Buyer or Seller.

5.1 Buyer Responsibilities

As a Buyer, you agree to:

• Provide accurate and complete information when creating an account and placing orders.
  
  

• Use the Platform for lawful personal purchases only, not for commercial resale (unless authorized by the Seller).
  
  

• Review product listings carefully before purchasing, including descriptions, shipping terms, and Seller ratings.
  
  

• Ensure that payment, contact, and delivery information is accurate and up to date.
  
  

• Submit payments using authorized methods and comply with WizBay’s Payment & Payout Policy.
  
  

• Monitor tracking status and ensure availability to receive deliveries.
  
  

• Open disputes or refund requests only in good faith and within the timeframes stated in the Returns & Disputes Policy.
  
  

• Communicate respectfully with Sellers and WizBay support.
  
  

Misuse of the dispute process, fraud, or abuse of promotions may result in account suspension.

5.2 Seller Responsibilities

As a Seller (individual or business), you agree to:

• Provide true and complete business or identity information during registration and onboarding.
  
  

• Comply with WizBay’s Seller Central Agreement and all applicable listing, invoicing, and fulfillment rules.
  
  

• Accurately describe products, prices, availability, and shipping times in all listings.
  
  

• Fulfill orders promptly using trackable shipping methods integrated via AfterShip (DHL, ACS, ELTA, etc.).
  
  

• Maintain acceptable performance metrics (cancellation rate, dispute rate, shipping delays).
  
  

• Respond to Buyer inquiries and disputes within 72 hours through your Seller Central dashboard.
  
  

• Handle returns and refunds in accordance with the Returns & Disputes Policy.
  
  

• Accept that Stripe may temporarily hold your payouts in cases of disputes, fraud, or chargebacks per the Payments & Payout Policy.
  
  

• Issue legal invoices to Buyers when required by tax law in your jurisdiction.
  
  

You must not:

• List counterfeit, restricted, illegal, or misrepresented items.
  
  

• Redirect buyers off-platform or attempt to bypass WizBay commissions.
  
  

• Upload copyrighted or trademarked content without proper rights.
  
  

WizBay reserves the right to suspend or terminate your account in case of violations, non-compliance, or repeated poor performance.

6. Payments & Stripe Integration

All transactions on the WizBay Platform are processed securely through Stripe, a third-party global payments provider. By using the Platform, you agree to Stripe’s terms of service, available at stripe.com/legal.

6.1 Buyer Payments

Buyers must pay at the time of purchase using one of the approved methods:

• Credit or debit card
  
  

• Google Pay / Apple Pay (if available)
  
  

• WizBay promotional credits (if applicable)
  
  

Stripe collects and holds funds temporarily until the order is processed and shipped. WizBay does not store or process card data directly.

6.2 Seller Payouts

Once an order is confirmed as delivered (via tracking data or Buyer confirmation), Stripe initiates payout to the Seller’s connected Stripe account.

To receive payouts, Sellers must:

• Register and verify a Stripe Connect account
  
  

• Provide valid bank details and personal or business info
  
  

• Cover any applicable Stripe or banking fees
  
  

Standard payout times are 3–7 business days after delivery confirmation, subject to Stripe’s internal processing and risk controls.

📎 See also: Payments & Payout Policy

6.3 Payout Holds & Dispute Freezes

If a Buyer opens a dispute or return request, Stripe will immediately freeze the payout for the related order. Funds are held until the issue is resolved.

The Seller must respond within 72 hours through the Seller Central dashboard. Based on the response and evidence:

• Stripe may issue a partial or full refund to the Buyer
  
  

• The remaining amount is released to the Seller
  
  

• If no response is received, WizBay may act on the Seller’s behalf (see 6.5)
  
  

6.4 WizBay Commission & Platform Fees

WizBay applies a standard commission per order, deducted automatically before payout. Additional fees may apply for:

• Seller subscription plans
  
  

• Flash Sale placements
  
  

• Value-added services (e.g., marketing, logistics, packaging)
  
  

All applicable fees are outlined in the Seller Central Agreement and may vary by country or category.

6.5 WizBay Platform Intervention & Refund Handling

In case of unresolved disputes or seller non-response, WizBay reserves the right to intervene and make a final determination.

Refund Scenarios:

• Buyer–Seller Agreement: If both parties agree on a partial or full refund, Stripe processes the transaction accordingly.
  
  

• Seller Non-Response: If the Seller does not reply within 72 hours, WizBay may trigger a partial or full refund from the Seller’s Stripe balance based on evidence (e.g. photos, tracking, communication).
  
  

• Platform Absorption (Goodwill): In rare cases (e.g. courier error, platform failure, unclear responsibility), WizBay may refund the Buyer using internal reserves. This is done at our discretion and does not create a recurring obligation or policy precedent.
  
  

WizBay’s role in such disputes is to protect both Buyer and Seller rights through a fair, time-bound, and evidence-based approach.

7. Shipping, Delivery & Logistics

This section defines the responsibilities of Sellers and Buyers in the delivery process, outlines how shipments are tracked, and clarifies WizBay’s role as a logistics coordinator using third-party providers.

7.1 Seller Fulfillment Obligations

Sellers are responsible for:

• Preparing and dispatching all confirmed orders within the stated shipping lead time in their Seller profile.
  
  

• Using valid, trackable shipping methods through WizBay’s integrated logistics system (AfterShip), which connects to:
  
  

  • DHL
    
    

  • ACS
    
    

  • ELTA (Hellenic Post)
    
    

  • And other local/international courier partners.
    
    

Sellers must upload:

• A valid tracking number,
  
  

• The shipping provider,
  
  

• And the dispatch confirmation through their Seller Central account.
  
  

Failure to meet these obligations may result in payout delays, dispute losses, or account action.

📎 See also: Seller Performance Standards

7.2 Estimated Delivery Windows

WizBay provides Buyers with estimated delivery windows at checkout, based on Seller location, courier performance, and destination.

Typical delivery times are:

• Domestic (Greece/Cyprus): 1–4 business days
  
  

• Cross-border EU: 4–8 business days
  
  

• Express delivery (where available): 1–2 business days
  
  

Delays may occur during public holidays, customs inspections, weather events, or courier disruptions. Estimated delivery times are indicative and not contractually guaranteed.

7.3 Delivery Tracking & Confirmation

All shipments are tracked via AfterShip, which updates the Platform with:

• Status changes (e.g., “In Transit”, “Out for Delivery”, “Delivered”)
  
  

• Last known location and courier scan events
  
  

A shipment is marked delivered when:

• The courier scans the parcel as “Delivered”, or
  
  

• The Buyer confirms receipt manually, or
  
  

• A set period (e.g., 48 hours) passes without a complaint after “Delivered” status
  
  

This triggers:

• Release of payout to the Seller (if no dispute is active)
  
  

• Closure of order lifecycle in the Platform
  
  

Buyers are encouraged to monitor tracking and report issues promptly.

7.4 Failed Deliveries & Delays

If a delivery is delayed, rejected, or fails, the Seller is responsible for resolving the issue.

• If a parcel is returned to sender, the Seller must:
  
  

  • Attempt a reshipment (if Buyer agrees), or
    
    

  • Issue a refund in accordance with the Returns & Disputes Policy
    
    

• If tracking stops updating for more than 5 business days:
  
  

  • The Seller must investigate with the courier
    
    

  • WizBay may intervene to prevent payout release until tracking is restored or resolution is provided
    
    

Buyers must also cooperate by providing correct addresses and being available for delivery or pickup.

7.5 Buyer Delivery Responsibilities

Buyers agree to:

• Provide an accurate and complete delivery address at checkout
  
  

• Be reachable for delivery or parcel collection (e.g., from ACS point)
  
  

• Check tracking updates regularly via their WizBay account
  
  

• Report delivery issues or missing items within 48 hours of marked delivery
  
  

Failure to collect or accept a parcel may result in non-refundable cancellation, depending on courier and return status.

7.6 Seller Performance Metrics (Delivery Standards)

Sellers must maintain:

• A minimum on-time dispatch rate of 95%
  
  

• Valid tracking uploads for 100% of orders
  
  

• Delivery success rate above 90%
  
  

WizBay may issue warnings, reduce seller visibility, or suspend accounts for repeated shipping delays, lost parcels, or tracking manipulation.

7.7 Platform Limitations

WizBay is not a logistics provider. We:

• Do not physically handle parcels
  
  

• Do not guarantee delivery dates
  
  

• Are not liable for courier errors, strikes, or customs delays
  
  

Our role is to coordinate logistics through trusted third parties (via AfterShip) and support dispute resolution where needed.

8. Returns, Refunds & Disputes

This section governs the dispute process between Buyers and Sellers, including how refunds are issued through WizBay’s Resolution Center and Stripe.

8.1 Buyer Refund Eligibility

Buyers may initiate a dispute for:

• Non-delivery
  
  

• Damaged or defective items
  
  

• Wrong or missing items
  
  

Disputes must be submitted through the Resolution Center:

• Within 48 hours of confirmed delivery (for item issues)
  
  

• Or within 7 days of estimated delivery (for non-delivery)
  
  

8.2 Stripe Dispute Hold

Once a dispute is opened:

• Stripe automatically freezes the seller’s payout for that order.
  
  

• The funds remain frozen until the dispute is resolved.
  
  

8.3 Seller Response Window

The Seller has 72 hours to:

• Reply via Seller Central
  
  

• Provide a resolution (refund, reshipment, etc.) or evidence
  
  

If no reply is received:

• WizBay sends one follow-up message
  
  

• If still no reply, WizBay may resolve the dispute unilaterally
  
  

8.4 Resolution Flow

WizBay will review the evidence and issue one of the following:

• Full refund (if Buyer’s claim is valid or Seller is non-responsive)
  
  

• Partial refund (if both parties agree or Buyer keeps a usable item)
  
  

• No refund (if Seller proves the case or delivery is confirmed)
  
  

Refunds are processed through Stripe. Remaining funds (if any) are released to the Seller.

All decisions made by WizBay are final and close the dispute.

8.5 Platform Absorption / Goodwill Refunds

In edge cases where:

• Courier tracking is unclear, or
  
  

• Both parties acted properly but the issue persists,
  
  

WizBay may issue a one-time goodwill refund from internal reserves.

This is at WizBay’s sole discretion, is not guaranteed, and does not establish any precedent for future claims.

8.6 Abuse & Penalties

WizBay may suspend or permanently ban Buyers or Sellers who:

• File fraudulent disputes,
  
  

• Manipulate tracking or delivery status,
  
  

• Abuse the refund system or harass the other party.
  
  

Dispute behavior may affect account standing and future payout eligibility.

9. Prohibited Conduct

To maintain trust and safety on the WizBay Platform, all Users must comply with the following rules. Engaging in any of the activities below may result in immediate suspension or termination of your account, withheld payouts, legal action, and permanent banning from the Platform.

9.1 General Prohibited Actions (All Users)

You agree not to:

• Use false information or impersonate any person or business
  
  

• Access or use another user’s account without authorization
  
  

• Circumvent, disable, or tamper with Platform features or security systems
  
  

• Use bots, scrapers, or automation tools to access the Platform
  
  

• Upload or transmit viruses, malware, or malicious code
  
  

• Attempt to gain unauthorized access to WizBay systems or data
  
  

• Post false, misleading, defamatory, or offensive content
  
  

9.2 Buyer-Specific Prohibited Conduct

Buyers must not:

• Submit fraudulent payment methods, chargebacks, or unauthorized refund requests
  
  

• Open disputes in bad faith (e.g. falsely claiming non-delivery or defect)
  
  

• Harass, threaten, or extort Sellers or WizBay staff
  
  

• Intentionally damage products and request refunds
  
  

• Use multiple accounts to exploit promotions, discount codes, or referral programs
  
  

• Purchase goods for commercial resale without permission
  
  

9.3 Seller-Specific Prohibited Conduct

Sellers must not:

• List counterfeit, restricted, or illegal products
  
  

• Upload copyrighted images or brand logos without rights
  
  

• Intentionally mislead Buyers with false product descriptions or pricing
  
  

• Fail to fulfill accepted orders or ship non-working/damaged items
  
  

• Use fake reviews, ratings, or feedback manipulation
  
  

• Redirect Buyers off-platform or attempt to avoid WizBay commissions
  
  

• Provide invoices that do not reflect the actual transaction
  
  

9.4 Consequences

Violation of any of these rules may lead to:

• Account suspension or permanent termination
  
  

• Removal of listings or blocking of funds
  
  

• Withholding of payouts until investigation is complete
  
  

• Legal referral for criminal or civil action
  
  

• Reversal of transactions or refunds to affected users
  
  

WizBay reserves the right to monitor user activity, investigate suspected abuse, and act unilaterally to protect the integrity of the Platform.

10. Privacy & Data Use

WizBay is committed to protecting your privacy and managing your personal data responsibly in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws. This section summarizes how we collect, use, and share your information when you use our Platform.

For full details, please refer to our Privacy Policy.

10.1 What Data We Collect

We may collect personal data in the following categories:

a. Data You Provide

• Name, email, phone number, address
  
  

• Payment and billing information (processed securely by Stripe)
  
  

• Identity verification documents (for Sellers)
  
  

• Communications and messages with WizBay or Sellers
  
  

b. Data Collected Automatically

• IP address, device information, browser type
  
  

• Usage data, page views, clicks, session duration
  
  

• Location data (if enabled)
  
  

c. Data from Third Parties

• Courier tracking data (via AfterShip)
  
  

• Payment and fraud prevention tools (e.g., Stripe, identity verification platforms)
  
  

• Marketing and analytics services (aggregated, not individually identifiable)
  
  

10.2 How We Use Your Data

We process your personal data to:

• Create and manage your Buyer or Seller account
  
  

• Fulfill and track orders
  
  

• Facilitate secure payments and refunds
  
  

• Resolve disputes and provide support
  
  

• Detect and prevent fraud or misuse of the Platform
  
  

• Improve our services, personalize user experience, and run analytics
  
  

• Send order updates and marketing (if consented)
  
  

10.3 Data Sharing and Processors

To operate the Platform and fulfill your orders, WizBay may share relevant data with:

• Stripe (for payment processing and KYC checks)
  
  

• AfterShip (to integrate with couriers and provide delivery tracking)
  
  

• Courier Partners (e.g., DHL, ACS, ELTA)
  
  

• Compliance & fraud detection services
  
  

• Marketing platforms (only where consent is given)
  
  

All third parties act under their own data protection policies and may process data outside the EU under appropriate safeguards (e.g. Standard Contractual Clauses).

10.4 Data Controllers by Region

• For users in the EU/EEA, the data controller is WizBay Holding Ltd (Cyprus).
  
  

• For any third-party services, WizBay acts as a data processor or joint controller, depending on the integration and legal relationship.
  
  

We retain your data only as long as necessary for legal, operational, or dispute-related purposes.

10.5 Your Rights Under GDPR

You have the right to:

• Access your personal data
  
  

• Request correction or deletion
  
  

• Object to processing or withdraw consent (where applicable)
  
  

• Request data portability
  
  

• Lodge a complaint with a supervisory authority
  
  

To exercise your rights, email us at privacy@wizbay.com.

10.6 Cookies and Tracking Tools

We use cookies and similar technologies to enhance your browsing experience and analyze platform performance. You can manage cookie preferences through your browser or device settings.

📎 For more details, see our Cookie Policy.

11. Intellectual Property

WizBay respects intellectual property rights and expects all users to do the same. This section outlines the ownership of content, listings, trademarks, and usage rights across the Platform.

11.1 Platform Ownership

All content, design, functionality, and code used on the Platform—including logos, layout, graphics, software, database structure, and domain names—is the exclusive property of WizBay Holding Ltd or its licensors.

You may not copy, reproduce, distribute, sell, license, or modify any part of the Platform without our express written consent.

11.2 WizBay Trademarks

“WizBay,” its logo, branding elements, and any related slogans are registered or unregistered trademarks owned by WizBay Holding Ltd.

You may not use the WizBay name or branding in any way that may confuse users or imply false affiliation, endorsement, or partnership—unless explicitly permitted in writing (e.g., in seller onboarding or media kits).

11.3 Seller Content & Listings

• Sellers retain full ownership of the product images, descriptions, brand names, and other content they upload, as long as they have the legal rights to use them.
  
  

• By uploading any content, Sellers grant WizBay a non-exclusive, royalty-free, global license to use, reproduce, display, and distribute the content for the purposes of:
  
  

  • Operating the Platform
    
    

  • Marketing and promotional activities
    
    

  • Partner integrations (e.g., search, logistics, analytics)
    
    

Sellers are solely responsible for ensuring they have full rights to all uploaded materials and that content does not infringe third-party intellectual property.

11.4 Buyer Content (e.g. Reviews)

• Buyers retain ownership of product reviews, ratings, or comments posted on the Platform.
  
  

• By submitting content, Buyers grant WizBay a perpetual, royalty-free, worldwide license to use and display the content on the Platform or in marketing materials.
  
  

11.5 Intellectual Property Complaints

If you believe your intellectual property rights have been infringed by a user or listing on WizBay, you may submit a complaint to legal@wizbay.com.
WizBay will investigate and may remove or disable access to the allegedly infringing content in accordance with applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, WizBay Holding Ltd, its affiliates, officers, directors, employees, partners, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses
  
  

• Any interruption, delay, or failure of the Platform, including service outages, delivery errors, or system maintenance
  
  

• Any inaccurate, incomplete, or misleading product listings or content posted by Sellers
  
  

• Any unauthorized access to or use of your account, data, or payment information unless caused solely by WizBay’s gross negligence
  
  

• Any issues arising from third-party service providers, including Stripe (payments), AfterShip (logistics), or courier partners
  
  

• Any disputes between Buyers and Sellers, except to the extent WizBay directly intervenes under its Dispute Policy
  
  

12.1 Platform “As-Is” Disclaimer

WizBay provides the Platform, software, and tools on an “as-is” and “as-available” basis without warranties of any kind—express, implied, or statutory—including fitness for a particular purpose or merchantability.

We do not guarantee:

• Continuous or error-free access
  
  

• Accuracy or completeness of any Seller listings
  
  

• That the Platform will meet your expectations or business goals
  
  

12.2 Cap on Liability

If WizBay is found to be liable for any claim under these Terms, our total aggregate liability shall not exceed:

• The total amount of fees paid by you to WizBay in the past 12 months, or
  
  

• €100, whichever is greater.
  
  

This limitation applies to all claims, whether in contract, tort (including negligence), or otherwise—even if WizBay was advised of the possibility of such damages.

12.3 Jurisdictional Exceptions

Some jurisdictions may not allow the exclusion of certain warranties or limitation of liability. In such cases, only the exclusions or limitations permitted by law in that jurisdiction shall apply, and our liability will be limited to the maximum extent permitted.

13. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them—including non-contractual disputes—shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles.

13.1 Informal Resolution First

Before initiating formal legal proceedings, both Users and WizBay agree to:

• Attempt to resolve any complaint, dispute, or claim in good faith
  
  

• Engage in direct communication via legal@wizbay.com or our internal Resolution Center
  
  

• Allow up to 30 days for resolution efforts unless otherwise agreed
  
  

This applies to both Buyer-Seller disputes (where applicable) and User-WizBay disputes.

13.2 Jurisdiction

If no resolution is reached, any legal proceedings shall be:

• Exclusively brought before the competent courts of Nicosia, Cyprus
  
  

• Subject to Cypriot procedural rules and language
  
  

WizBay reserves the right to seek equitable relief or injunctions in any court of competent jurisdiction, particularly in cases involving fraud, abuse, or intellectual property violations.

13.3 Class Action Waiver

To the extent permitted by law, you agree that:

• You will not participate in any class action or collective legal proceeding against WizBay
  
  

• All claims must be brought individually, not on behalf of a group
  
  

13.4 Language

These Terms are written in English. If translated into other languages for convenience, the English version shall prevail in the event of any conflict or discrepancy.

14. Modifications to Terms

WizBay reserves the right to modify, update, or revise these Terms at any time, for legal, operational, or commercial reasons.

14.1 Notification of Changes

We may notify Users of material changes to these Terms by:

• Posting an updated version on this page with a revised “Last Updated” date
  
  

• Sending an email notification to registered users (where applicable)
  
  

• Posting platform alerts or notices within your account dashboard
  
  

We recommend reviewing the Terms regularly to stay informed.

14.2 Effective Date

Unless stated otherwise, changes to the Terms:

• Will become effective immediately upon posting
  
  

• Will apply to all ongoing and future use of the Platform
  
  

Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

14.3 Version Control

You may request a copy of previous versions of these Terms by contacting legal@wizbay.com. WizBay maintains an internal archive of changes for legal and compliance purposes.

15. AI-Generated Content & Articles

WizBay uses artificial intelligence (AI) technologies to automatically generate certain types of informational content on the Platform, including product-related articles, brand guides, and trend summaries. This content is primarily intended to support search engine optimization (SEO), improve discoverability, and enhance the shopping experience for users.

15.1 Nature of AI Content

• Articles generated by AI may include summaries of product features, comparisons, category trends, usage guides, or related brand content.
  
  

• These articles are created algorithmically based on publicly available product data, industry trends, and platform metadata.
  
  

• AI-generated articles are not authored by individuals and do not represent personal opinions or editorial endorsement.
  
  

15.2 Content Purpose and Limitations

• The content is informational only and may not always reflect real-time product details or seller-specific updates.
  
  

• WizBay does not guarantee the absolute accuracy or completeness of AI-generated materials and advises Buyers to refer to official product listings for final purchase decisions.
  
  

15.3 Ownership and Licensing

• All AI-generated content remains the exclusive intellectual property of WizBay Holding Ltd.
  
  

• Users and Sellers may not copy, reproduce, redistribute, or republish such content without prior written permission.
  
  

• Sellers whose products are featured in AI-generated content may request clarification, corrections, or removal by contacting support@wizbay.com.
  
  

15.4 Transparency & Ethical Use

• WizBay will clearly label or display AI-generated content where applicable.
  
  

• We follow internal review processes to ensure that content meets platform quality and compliance standards.
  
  

• No personally identifiable user or seller data is used in the generation of this content.
  
  

16. Contact Information

If you have any questions, concerns, or legal notices related to these Terms or the use of the Platform, you may contact WizBay using the details below:

WizBay Holding Ltd
Registration Number: [Insert Cyprus Reg. No.]
Registered Office: [Insert Address, Nicosia, Cyprus]
Email: support@wizbay.com (General Support)
Legal Contact: legal@wizbay.com
Privacy Inquiries: privacy@wizbay.com

Please note that:

• Legal inquiries should be made in writing
  
  

• Customer support issues (orders, refunds, disputes) must go through the Resolution Center or your user dashboard
  
  

• Seller-specific matters may also be directed through sellercentral.wizbay.com